How long have you been in business?
We have been providing website hosting and related services for over 4 years. Back to top
How many e-mail boxes do you provide?
Anywhere from
15 to Unlimited
depending on the package. Back to top
What is a mailing list?
A mailing list allows you to send out a newsletter or email to a list of recipients at the same time. Back to top
What is FTP?
FTP stands for File Transfer Protocol. By using an FTP Client (such as Cute FTP, WS FTP etc.) you are able to transfer your web site files to our remote servers. Back to top
How do I update my web site?
You can update your pages by using a web development tool such as Microsoft FrontPage or Macromedia Dreamweaver. If you are versed in HTML, you can edit your pages using any standard text editor. Once your changes have been made and saved to your hard drive, you must transfer the pages to our servers using a FTP client for the changes to become live. Back to top
Do you support Microsoft FrontPage?
Yes. Our servers fully support Microsoft FrontPage and Microsoft FrontPage server extensions. Back to top
What are CGI Scripts?
Computer Gateway Interface Scripts are programs that are run on our servers. They often retrieve data from your web site, do something with it, and then send it back to the browser. CGI programs can be coded in any language ( providing the language is compliant with the server it resides on). All of our hosting packages include a personal cgi-bin directory that enables you to use CGI scripts for your web site. We do not offer support for CGI programs. Back to top
What are Server Side Includes (SSI's)?
SSI's are a type of HTML comment that allow you to dynamically include data for a web site when it is requested. For example, all of the pages in your web site could include the same header from a separate file. All changes made to that header file would apply to all the pages within your website. All of our servers support SSI's. Back to top
What are Active Server Pages (ASP)?
Active Server Pages are a server-side scripting technology from Microsoft that enable you to create powerful web solutions. All of our Windows NT hosting packages support ASP. Back to top
What is SSL? Is it needed?
The Secure Sockets Layer (SSL) protocol, is a universal standard for encrypting communications between browser users and Web servers. Installing a digital certificate enables SSL capabilities. 128 bit SSL certificates are available from
domainplanet.ca
at the cost of
$150.00
per year. Security certificates are highly recommended for transferring sensitive data online (such as credit-card orders).
Do you provide Telnet access?
No.
domainplanet.ca
does not offer Telnet access or shell accounts. Back to top
How can I get support?
Our preferred method of support is through our online helpdesk system. We often respond very quickly to helpdesk requests. To open a support ticket,
Click Here
or send an email to
support@domainplanet.ca
.
If you need to speak with a
domainplanet.ca
representative call us toll-free at 1-866-381-0373 during regular business hours (Mon-Fri 9am-6pm est.). 24-7 tech support is available for those who require it. Back to top
Will I be able to access my domain name with or without the www?
Yes, your website will be available with or without the www. (ie. http://yourdomain.com will work as well as http://www.yourdomain.com). Back to top
Do you offer web page design services?
Yes,
domainplanet.ca
offers attractive web design packages for your company. To receive a demo of our web design services, email:
design@domainplanet.ca
. Back to top
What are your acceptable content policies? Do you host 'adult' sites?
domainplanet.ca
does not permit the hosting of any sexually explicit material. These sites would be in violation of our Terms of Service. To view our Terms of Service,
Click Here
. Back to top
Are you the owner of the servers and Internet connections?
Yes, we own and operate our own data center and network. Back to top
What type of Internet connections do you have?
We use Cisco routers and switches exclusively in our data center. Back to top
What kind of server hardware do you have?
We utilize Dell PowerEdge 2550 servers. Back to top
What is the difference between NT and UNIX?
This is a common question posed by people looking for a web host. If you plan to update your web site using Microsoft FrontPage, or if you plan to enhance your website using ASP we recommend our Windows NT servers.
If you plan to do programming in Perl or use a mySQL database we recommend hosting your website on our UNIX servers.
Both platforms are priced identically and offer comparable high performance. We place most new domains on our NT servers unless otherwise specified. Back to top
Can I have my own 404 Page?
Sure, why not? Just e-mail us the URL and we will make the required changes. Back to top
What are your name servers?
Primary:
dns1.domainplanet.ca
